PRIVACY POLICY
Last Updated: July 2026
1001551995 Ontario Inc. dba OurAdmin ("we," "us," "our," or the "Company") operates the proprietary Customer Relationship Management (CRM) and Artificial Intelligence (AI) Automation platform located at https://ouradmin.ca. We respect your privacy and are committed to protecting personal information in strict accordance with the Canadian Personal Information Protection and Electronic Documents Act (PIPEDA), Canada’s Anti-Spam Legislation (CASL), and applicable provincial privacy legislation (including Quebec's Law 25, Alberta's PIPA, and BC's PIPA).
This Privacy Policy governs both data collected directly from our business clients ("Clients") and data processed securely by our automated AI tools on behalf of our Clients regarding their retail end-consumers ("End-Consumers").
1. Accountability and Privacy Officer
1001551995 Ontario Inc. maintains full accountability for the information we handle. We have designated a Privacy Officer to oversee compliance with this policy and Canadian data standards.
Privacy Officer Email: [email protected]
Corporate Phone: +1-647-955-6130
Mailing Address: 1001551995 Ontario Inc., Brampton, Ontario, Canada
2. Information We Collect and Process
We collect personal information only to the extent necessary to deliver and optimize our Services.
A. Client Account Data
Business name, corporate registration details, contact person name, physical address, email, and phone number.
Payment and billing details (processed through secure, PCI-compliant third-party processors).
B. End-Consumer Data (Processed on Behalf of Our Clients)
When our Clients integrate our Conversation AI and Voice AI Booking tools, our infrastructure acts strictly as a Data Processor under PIPEDA, collecting:
Names, telephone numbers, emails, and service addresses of individuals seeking home services.
Voice Recordings and Transcripts: Live phone calls handled by the Voice AI are securely recorded, transcribed, and analyzed to accurately qualify local leads and log appointments within the CRM.
C. Technical Metadata
IP addresses, device parameters, cookie identifiers, and interaction logs used for security optimization, system monitoring, and fraud prevention.
3. How We Use This Information
1001551995 Ontario Inc. processes this information under legitimate commercial interests and contractual mandates to:
Configure, maintain, and support the customized OurAdmin CRM environment.
Train, refine, and execute localized Voice and Conversation AI routines (End-Consumer data is isolated strictly to that specific Client's profile and never shared or generalized across unrelated accounts).
Generate automated communications (SMS, email, WhatsApp) explicitly requested by the Client's pipeline automation settings.
4. Consent and Automated Voice Disclosures
Client Consent: By registering an account, purchasing a subscription, or booking a demo, each clients consent to the collection and processing of corporate metadata by 1001551995 Ontario Inc.
End-Consumer Voice Consent: Our clients are legally required under PIPEDA guidelines to inform their End-Consumers that incoming calls handled by the system are monitored, recorded, and transcribed by automated AI tooling. OurAdmin provides automated introductory compliance scripts to facilitate this real-time disclosure.
5. Sharing and Cross-Border Data Transfers
We do not sell, rent, or trade customer data to third parties. Data is shared with vital cloud infrastructure subcontractors (e.g., secure Canadian server hosts, SMS gateways, and LLM API processing models) strictly under binding data processing agreements.
Cross-Border Data Notice: While 1001551995 Ontario Inc. prioritizes Canadian data residency, some infrastructure elements or third-party cryptographic LLM processing models may process data securely in the United States. When data crosses borders, it is subjected to the legal frameworks of that jurisdiction.
6. Data Security and Retention
We utilize standard enterprise-level technical safeguards, including TLS 1.3 encryption for data in transit and AES-256 encryption for data at rest.
Retention: Client records are maintained for the active duration of the subscription.
Deletion: Upon contract termination, data is permanently expunged or securely anonymized within 90 days, save for records required to fulfill federal/provincial tax or corporate legal obligations.
7. Your Legal Rights (Access, Correction, and Deletion)
Under PIPEDA and provincial frameworks like Law 25, individuals have the right to request access to, correction of, or permanent deletion of their personal information held in our databases. If you are an End-Consumer whose data was logged by an automated client line, please direct your inquiry to that specific service provider; 1001551995 Ontario Inc. will assist them in executing your request. Direct corporate claims can be submitted to our Privacy Officer at [email protected].
