TERMS & CONDITIONS
Last Updated: July 2026
Welcome to OurAdmin.ca (the "Site" or "Platform"). These Terms of Service ("Terms") constitute a legally binding contract between you ("Client", "User", "you") and 1001551995 Ontario Inc. dba OurAdmin ("Company", "we", "us").
By accessing our website, interacting with our digital interfaces, creating an account, or utilizing our software-as-a-service automated configurations, you explicitly agree to follow and be bound by these Terms. If you do not agree to these terms, you must immediately cease all utilization of the Platform.
1. Description of Services
1001551995 Ontario Inc. provides a managed, cloud-hosted Customer Relationship Management (CRM) framework integrated with custom-configured artificial intelligence agents designed to field chat, SMS, WhatsApp, and interactive phone communications ("AI Voice and Conversation Agents"). Services are rendered via a monthly or annual subscription model, utilizing an upfront, "done-for-you" setup framework.
2. Platform Usage and Absolute CASL Compliance
Our platform facilitates high-volume electronic outreach. Canada’s Anti-Spam Legislation (CASL) imposes strict penalties for unsolicited electronic messages. You are responsible for maintaining the confidentiality and security of your account credentials, including API keys and user logins. You are solely responsible for all activities that occur under your account.
The Client explicitly agrees, warrants, and represents that:
You will NOT upload cold, scraped, rented, purchased, or unverified contact databases into the OurAdmin CRM pipeline.
Every automated SMS sequence, Email blast, or WhatsApp thread triggered via our platform must rely strictly on valid Express Consent or legally verifiable Implied Consent (such as an active business transaction or inquiry within the timelines outlined under CASL guidelines).
You will keep all platform-provided automated "STOP" or "Unsubscribe" keywords fully active. If an End-Consumer requests to opt out, you will not attempt to bypass or override the automated blocks implemented by the platform.
Indemnity: The Client agrees to fully indemnify, defend, and hold harmless 1001551995 Ontario Inc., its directors, officers, employees, and parent entities from any structural lawsuits, legal fees, administrative fines, or statutory CRTC judgements resulting from the Client utilizing our automation platform to dispatch unsolicited communications.
3. Telephony and Call Recording Compliance
Our AI Voice Agent records and processes live telephonic conversations.
The Client is solely responsible for ensuring that all integrated inbound lines utilize an upfront disclosure statement notifying callers that conversations are recorded and processed via automated AI mechanics.
You agree to comply with all federal and provincial privacy, wiretapping, or notification laws applicable within your specific operating jurisdiction.
4. Fees, Payments, and Cancellation Policy
Pricing: All recurring service fees are detailed in your specific software service order, invoice, or portal billing interface.
No Contract Penalties: Unless specified under custom multi-region corporate contracts, subscriptions operate on a month-to-month basis.
Cancellation: You may cancel your subscription at any time. To avoid the next billing cycle's charge, cancellation requests must be processed inside the billing dashboard or submitted via email to [email protected] at least seven (7) days prior to your monthly renewal date. Setup, onboarding, or custom configuration fees are entirely non-refundable once software engineering labor has commenced.
5. Intellectual Property
The architecture, core code bases, custom AI prompt stacks, underlying system configurations, layout designs, and specialized training datasets utilized to deploy the AI receptionists remain the exclusive intellectual property of 1001551995 Ontario Inc. The Client is granted a non-exclusive, revocable, non-transferable license to utilize the environment during their active, paid subscription duration.
6. Limitation of Liability
1001551995 Ontario Inc. provides an advanced, automated algorithmic optimization layer. However, artificial intelligence models can occasionally produce unexpected outputs or technical variations (referred to as algorithmic deviations or hallucinations).
We do not guarantee 100% platform uptime or error-free script execution.
We are not liable for lost job revenues, missed bookings, missed emergency calls, reputational damages, or administrative errors resulting from an AI agent's conversational misunderstandings.
Maximum Liability Cap: In no event shall the cumulative financial liability of 1001551995 Ontario Inc. exceed the total amount paid by the Client to the Company during the three (3) month period directly preceding the specific event giving rise to the claim.
7. Governing Law
These Terms shall be interpreted, construed, and governed by the domestic laws of the Province of Ontario and the federal laws of Canada applicable therein, without regard to conflict of law principles. Any legal actions or proceedings arising out of this agreement must be brought exclusively within courts located in the Province of Ontario.
8. Modifications to Terms
1001551995 Ontario Inc. reserves the right to modify these Terms at any time. Changes become active immediately upon posting to our Site footer. Your continued usage of the platform following updates represents your conclusive acceptance of the modified terms.
